Return Policy
RETURNS POLICY
a) Cancelation policies
i) Order Cancellation: You may cancel your order within 24 hours of placing it. Please contact our customer service department to initiate the cancellation process.
ii) Cancellation Fees: A cancellation fee may be applied to cancelled orders, depending on the circumstances.
iii) Refunds: Refunds for cancelled orders will be processed within 5-7 business days of receiving the cancellation request.
iv) Exceptions: Please note that we may not be able to cancel orders that have already been processed or shipped. In such cases, you may need to wait until you receive the order and then initiate a return.
v) Return Policy: Our return policy applies to cancelled orders that have already been shipped.
Cancellation Request Process
1. Contact our customer service department via phone, email, or live chat.
2. Provide your order number and reason for cancellation.
3. Our customer service team will assist you with the cancellation process.
b) Return processing
i) Return Request: Customers must submit a return request through [contact email/phone number/form] within the return window.
ii) Return Merchandise Authorization (RMA): Issue an RMA number to the customer, which must be included with the returned item.
iii) Return Shipping: Customer is responsible for return shipping costs unless the item is defective or was sent in error.
iv) Inspection and Processing: Upon receiving the returned item, inspect it for damage and process the return within 5-7 business days.
Refund and Exchange Options
i) Refund: Issue a full or partial refund to the original payment method.
ii) Exchange: Allow customers to exchange an item for a different size, color, or style.
iii) Store Credit: Offer store credit for the returned item, which can be used towards a future purchase.
Communication
i) Return Confirmation: Send a confirmation email to the customer once the return request is received.
ii) RMA Notification: Notify the customer of their RMA number and return shipping instructions.
iii) Refund/Exchange Notification: Inform the customer once the refund or exchange has been processed.
Exceptions
i) Final Sale Items: Identify final sale items that are not eligible for returns or exchanges.
ii) Damaged or Missing Items: Handle damaged or missing items on a case-by-case basis, considering replacement or refund options.
Return Shipping Labels
i) Prepaid Return Labels: Offer prepaid return labels for customers who need to return an item.
ii) Return Shipping Carrier: Specify the return shipping carrier and provide instructions for printing return labels.
Refund Policy
i) Refund Eligibility: Refunds are eligible for items returned within 30 days of delivery.
ii) Refund Amount: Refunds will be issued for the full amount of the returned item, minus any shipping or handling fees.
iii) Refund Method: Refunds will be issued through the original payment method.
Disputes and Chargebacks
i) Dispute Resolution: Any disputes or chargebacks will be resolved through our customer service department.
ii) Chargeback Fees: A fee may be applied to chargebacks.
At Globjat, we are passionate about providing high-quality products and exceptional customer service. Our mission is to make online shopping easy, convenient, and enjoyable for our customers. Globjat can be used by individuals, companies and governments to purchase and sell almost any legal item. The Globjat service is accessible via websites and mobile apps.
